Refund policy

At Le Scêntia, we are committed to delivering high-quality perfumes in perfect condition. Due to the nature of our products and for hygiene and safety reasons, all perfume purchases are final.

1. No Return or Refund

Perfumes cannot be returned or exchanged once purchased.
We do not offer refunds for change of mind, incorrect fragrance selection, personal preference, or dissatisfaction with the fragrance.
Once an order has been delivered and accepted, it is considered final and non-refundable.

2. Damaged or Incorrect Orders

If your order arrives damaged, defective, or with an incorrect product, please contact us within 48 hours of delivery.

To process your request, please provide:

Your order number
Clear photographs/videos of the package and product
A description of the issue

After verification, Le Scêntia may provide a suitable resolution, such as a replacement.

3. Hygiene & Product Safety

Perfumes are personal-use products. For hygiene, safety, and product-quality reasons, opened or used perfumes cannot be accepted for return or resale.